Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered to your address, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including custom made items (including upholstered furniture). Shipping charges to your address as well as back to our warehouse will be deducted from all returned items.
Additional non-returnable items:
- Gift cards
- Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without authorization.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned (and received at our warehouse) more than 14 days after delivery to your address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com we will then instruct you on where to send the original item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please note that all products have a shipping cost. UPS, FedEx and the USPS charge us for sending items. Many times we include this cost in the price of the item sold at retail to make comparison shopping easier for you (shipping costs listed for small parcel items such as candles do not reflect real world costs for the shipment of larger items such as chairs, ottomans, wood furniture, etc. Real world shipping costs exceed listed charges).
To return your product, we will then instruct you on where to send the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outbound shipping (our cost to ship the item to your address) as well as return shipping (should we send a shipping label, the cost of that shipping label to return the item to our warehouse) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item without a tracking code.